Terms of Service

Mora Bali is a Bali-based transportation and tour operator. We are not a marketplace or an intermediary — every driver, vehicle, and tour is operated in-house by PT Mora Jelajah Wisata.

• All trips are operated by our own professional, licensed in-house drivers using our owned premium and electric vehicle fleet.
• All services are available for booking through our website at morabali.com or via WhatsApp.
• Service availability is subject to fleet capacity and scheduling.

To use Mora Bali services, you must:

• Be at least 18 years old, or have a parent/guardian book on your behalf.
• Provide accurate contact information (phone number and/or email) at the time of booking.
• Agree to comply with these Terms of Service and our Cancellation Policy.

When you create a booking through Mora Bali, you are entering into a service agreement with us.

• All bookings are subject to vehicle and driver availability at the requested date and time.
• You will receive a booking confirmation with a unique booking code via WhatsApp and/or email.
• Booking details (pickup location, date, time, passenger count) must be accurate. Incorrect information may result in service delays.
• We recommend booking at least 2 hours in advance to ensure availability.

A booking is only confirmed after payment is received (for online payments) or acknowledged by our team (for cash/EDC bookings).

All prices are quoted and charged in Indonesian Rupiah (IDR). Foreign currency amounts shown on our website are approximate reference values only.

• The price displayed at the time of booking is the final price, inclusive of all applicable surcharges.
• Additional charges may apply for extra standby time requested during the trip.
• Prices may include night surcharges (for late-night pickups) and peak season surcharges, which are clearly displayed before booking.

All online payments are processed securely through Xendit, our licensed payment gateway. Mora Bali does not store your credit card information.

Cancellation and refund terms are governed by our dedicated Cancellation Policy. Key highlights include:

• Free cancellation is available up to 24 hours before your scheduled pickup.
• Late cancellations (less than 24 hours) may not be eligible for a refund unless due to force majeure.
• No-show bookings are not eligible for refunds.

We are committed to delivering a safe, comfortable, and punctual transportation experience.

• Our drivers are professional, licensed, and trained in customer service. All drivers undergo background checks.
• Vehicles are regularly maintained, insured, and equipped with safety features.
• For airport transfers, your driver will be waiting at the arrivals area holding a name board with the Mora Bali logo and your name — easy to spot the moment you walk out.
• Real-time trip tracking is available via a shared link sent to your WhatsApp.

For airport pickups, our drivers wait up to 1 hour from your scheduled pickup time at no extra charge (to cover immigration and baggage delays). For other pickup locations, the complimentary waiting window is 15 minutes from your scheduled time.

As a passenger, you agree to the following responsibilities:

• Wear seatbelts at all times during the journey.
• Refrain from smoking, consuming alcohol, or using illegal substances inside the vehicle.
• Treat the driver and vehicle with respect. Any damage caused to the vehicle by the passenger may result in additional charges.
• Ensure the number of passengers does not exceed the vehicle's stated capacity.
• Be present at the agreed pickup location and time. Notify us immediately if you anticipate a delay.

Luggage capacity varies by vehicle type. Please check your vehicle's specifications at the time of booking.

• Standard luggage allowance is included in all bookings. Oversized or excess luggage may require a larger vehicle.
• Mora Bali is not liable for loss or damage to personal belongings left in the vehicle after the trip. Our drivers will attempt to return any found items, but we cannot guarantee recovery.
• For valuable items (electronics, jewelry, documents), we recommend keeping them with you at all times.

Your safety is our priority. All rides booked through Mora Bali are covered by comprehensive insurance.

• We carry third-party and passenger liability insurance for all vehicles in our fleet.
• Our liability is limited to direct damages arising from our negligence during the provision of services.
• We are not liable for delays caused by traffic, road conditions, natural disasters, or other events beyond our reasonable control.
• We are not liable for any consequential losses (such as missed flights or appointments) arising from service delays, although we will make every reasonable effort to ensure timely service.

In addition to transfers, Mora Bali offers curated guided tours across Bali.

• Tour bookings include a professional guide, vehicle, and driver for the duration specified.
• Tour itineraries may be adjusted due to weather, road closures, or safety concerns. We will notify you of any changes in advance.
• Entrance fees to attractions are generally not included unless explicitly stated in the tour description.
• Private tours can be customized. Please contact us via WhatsApp to discuss your preferences.

All content on the Mora Bali website — including text, images, logos, and design — is the property of Mora Bali and is protected by applicable intellectual property laws.

• You may not reproduce, distribute, or use our content for commercial purposes without written permission.
• The Mora Bali name, logo, and brand assets are registered trademarks.

We collect and process personal data only as necessary to provide our services. This includes your name, contact information, pickup/dropoff locations, and payment details.

• We do not sell your personal data to third parties.
• Payment processing is handled securely by Xendit. We do not store card details on our servers.
• Location data shared during live trip tracking is used only for the duration of the trip and is not retained indefinitely.

Mora Bali reserves the right to update or modify these Terms of Service at any time. Changes will be reflected on this page with an updated date. For bookings made prior to changes, the terms in effect at the time of booking will apply. Continued use of our services after any modification constitutes acceptance of the updated terms.

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Denpasar, Bali.

We believe in resolving issues quickly and fairly.

• If you have a complaint, please contact us first via WhatsApp or email. Most issues can be resolved within 24 hours.
• If a resolution cannot be reached directly, both parties agree to attempt mediation before pursuing legal action.
• For booking-related disputes, please include your booking code and relevant details in your initial contact.

The legal entity behind this service.

Legal name

PT Mora Jelajah Wisata

NIB

1710230042693

Registered office

Gg Persada No 6, Jimbaran
Kabupaten Badung, Bali 80361
Indonesia

Email

booking@morabali.com

WhatsApp

+62 822-3086-1107